We always try to assign the closest pick-up point for the booked tour. We will pick you up at your hotel or at a nearby point. We will attach the information related to the pick-up point and time in an email and we will remain at your disposal for any clarification you may need.
Is it necessary to print a voucher or receipt?
No, it is not necessary, you will only need your mobile and our App.
Furthermore, reducing paper consumption is one of our environmental principles.
Are all the places indicated in the itinerary accessible?
We always try to make it clear if a monument or building is accessed or only passed by. In case we do not indicate anything, the normal thing is that it is not visited within.
Can I book for someone else?
Of course! You simply have to fill in the form with the data of the person who will carry out the activity instead of yours.
In the payment information you will have to indicate your data so that the transaction is completed correctly.
How can I pay for my reservations?
Our website offers a very easy and intuitive payment system and allows you to make the payment safely with Visa, MasterCard or PayPal. If you book through our website, it is not possible to pay directly at the destination or to the guide. Payment in cash can only be made in one of our stores or authorized sellers. (Map of physical stores).
Is it possible to book in person?
Of course! Visit one of our four physical stores or the counters of authorized sellers or the reception of your hotel and live a LeMón experience before starting the tour.
OPINIONS & RATINGS
Opinions are too good, are they real?
All the opinions you see are people who have enjoyed an activity with us. In fact, we encourage you to tell us your experience on our social networks, we would love to hear your opinion.
Why am I not seeing my opinion published?
Your comment may have been deleted or not published for the following reasons:
Use of obscene or discriminatory words.
Includes advertisements or links to other websites.
It does not refer to the valued activity.
The client has made a mistake and has requested to edit or withdraw the opinion.
How can I leave my opinion on an activity?
We will be delighted if you tell us about your experience with LeMón! You can write to us through social networks (IG and FB links, Google) and share your opinion.
PRICES & DISCOUNTS
Do you offer discounts for retirees, children, the disabled or others?
Children between the ages of 2 and 11 have 50% on all activities.
Is there a discount for hiring several excursions or services?
We always offer you the best price for our activities and we run raffles and contests on social networks. Subscribe to our newsletter and you will be notified with offers and discounts.
DATES & TIMES
How can I see the availability of an activity?
You just have to check that the day you want to reserve is active in the calendar that you will find within the activity.
Can I do an excursion on a day or time that is not on the calendar?
We are sorry, but the activity only takes place on the days and times that appear on the web. To do it at another time, you can check the possibility of doing the tour privately by writing to [email protected]
In what languages is the tour available?
Most of the tours are available in several languages, you will have to select your preferred language at the time of booking, super simple!
We will be launching an audio guide system in our App so that you can enjoy our tours even more.
On what days does each activity take place?
In the details of each activity you can see the calendar and the days and hours of the week that each tour takes place.
Is there a minimum number of people to be able to take a private tour?
There is no minimum number of people to take a private tour. We always adapt to your preferences.
What does price per group mean?
It means that the price of the activity is for the total number of people in the group who are going to do it. It is not an individual price.
What happens if a tour is canceled?
In the exceptional cases in which such an event occurs, we will contact you as soon as possible and we will make available the rescheduling of the trip, offer you another excursion of your interest or the refund option.